The symptom is that whenever a user tries to open an Excel format report in SpiraTest, SpiraPlan or SpiraTeam, the report will download. When the user clicks on it to open,
Excel opens but the area where the report should be is blank and gray. It affects all reports types in Excel format. Other formats (HTML, XML, etc.) work fine.
On-premise / self-hosted customers who have Spira installed on older versions of Windows (eg Windows Server 2003) may be using an old version of Internet Information Services 6 (IIS 6). IIS 6 can restrict by default which API verbs it allows throwing a 403.1 error.
Several customers have asked us for recommendations and best practices for how to organize their test cases / folders and test sets / folders. This article provides some suggestions.
This article explains the process for running Selenium WebDriver test
scripts written in C# using NUnit, RemoteLaunch and SpiraTest.
Sometimes when you are using the SpiraTeam Importer for IBM Rational DOORS, you will get a DXL Runtime Error. This article explains the cause and provides the appropriate solution.
Sometimes when using our SOAP or REST APIs there are constants that are useful for some of the filters. In many cases they are included in the build-in API documentation, but sometimes they are not listed. This article details some of the release/requirement ones that may be useful:
Ask the user to clear out their browser's cache of cookies and stored internet pages/content. After they do this and then close and reopen their browser, the issue should be resolved.
It is a common need to be able to connect our products (SpiraTest, SpiraPlan, SpiraTeam and KronoDesk) to a mail server. If we are hosting it in our cloud, then we take care of this for you, however if you are hosting it yourselves, you need to connect Spira or KronoDesk to an SMTP mailserver. This article provides answers to some common mail questions.
This article explains the process for running Selenium WebDriver test scripts written in Java using TestNG, RemoteLaunch and SpiraTest.
Sometimes when importing users from HPQC using the SpiraTest / SpiraTeam QC 9.0+ importer, it will fail to import the users.
The web-based custom reporting system in Spira v4.1 (or later) is designed to let you easily change the layout and contents of the various reports (and to create your own reports). It works in a format-agnostic manner, so that the same templates and layouts can be used regardless of whether the final report will be in PDF, HTML, Excel or MS-Word format. However sometimes there is a need to modify the specific template used to generate a specific format (e.g. MS-Word). This article describes the process.
Sometimes when installing our products
you get error messages during the installation and it's necessary to provide Inflectra support personnel with detailed trace/logging information so that they can better support you. This article describes the steps necessary to enable Windows Installer (.msi) trace logging.
In v4.1 the status of requirements was changed so that requirements set to 'Completed' in v4.0 will now be shown as 'Developed' with two new statuses Tested and Completed available.
If you are running Spira v4.1 and you have the situation where you cannot create requirements or use case steps, please read this article for instructions on how to fix the issue.
If you have upgraded from Spira v3.2 to v4.0 you may receive a Foreign Key violation error message when you try and create a new project. We have identified the cause and will be adding a fix to patch 003. This article describes an immediate workaround.
When using the Spira Add-In for NUnit that allows you to have NUnit tests report back automatically against test cases in Spira you may run into an issue where the results do not report back and no errors or warnings are displayed.
When installing Spira on SQL Server 2012 (any edition) using Windows Authentication, you may receive an error message "Cannot Create User" (or similar) during the installation. This is because of a configuration change in SQL Server 2012 (as opposed to earlier versions). This article explains the step needed to prepare SQL Server 2012 for installing Spira v3.x. Newer versions of Spira will not need this step as the installer has been updated.
Using SpiraTest, SpiraPlan or SpiraTeam versions v2.3 - v3.2 you can create custom reports that can be displayed in the Reports tab of the system. This article explains the process for creating such reports. Note that the reporting system is being updated in Spira v4.0 and these instructions will not apply to v4.0 or later versions of the system.
When installing SpiraTest/Plan/Team or KronoDesk on a Windows 2008+ server, some of the controls or content in the application does not display correctly.