Check that emails are enabled

In SpiraPlan:

1. Go to System Administration > System > Email Configuration
2. Check that "E-Mail Notifications Active?" is set to Yes

In KronoDesk:

1. Go to System Administration > System Settings > E-Mail Configuration
2. Check that "Allow Outgoing Emails?" is set to Yes

Does the user have an email address?

In SpiraPlan for a user to receive emails they have to have both:

1. A valid email address
2. Have email notifications turned on

System admins can check these for all users from the user pages in system administration

Users can check or change this for themselves on their My Profile page - via the "Email Preferences" tab at the bottom

Make Sure the Events Are Firing

The first thing to do is to make sure that Spira or KronoDesk is actually sending emails.

To do this, go to the Administration > Email Configuration page in the appropriate application and use the option to send a test message. If you are an end-user, you can also use the Email button for a specific artifact in Spira to send an email to yourself.

When you do this, try different email providers (e.g. Office 365, Gmail, company email) and check the event log in Spira or KronoDesk to see if any errors were logged.

If an error is logged, you may want to contact Inflectra support and provide the email message to make sure.

Make Sure the Mail Server is Whitelisted

If the email is sent, check to see if it appears in your Spam/Junk folder. Sometimes a mail server will reject the email outright, or put it in the Spam/Junk folder.

If you are hosting Spira or KronoDesk on-premise you will need to check that the application is sending the email from a clean IP address and that common settings for identifying valid emails are setup:

• Domain-based Message Authentication, Reporting and Conformance (DMARC)
• DomainKeys Identified Mail (DKIM)
• Sender Policy Framework (SPF)

If those are all setup, then use a tool like MX Toolbox to check if the IP address or email domain being sent FROM is blacklisted:

• MX Toolbox Blacklist Check

If those all appear clean, then the final stage is to submit the IP address being sent FROM to the specific provider:

• Office 365- https://sender.office.com/
  • You can add a trusted sender IP address here: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-365?view=o365-worldwide
• AOL - https://postmaster.aol.com/sender-request
• GMAIL - https://toolbox.googleapps.com/apps/checkmx/
• SpamHaus - https://www.spamhaus.org/lookup/

Is Your Organization Blocking the Email?

Many organizations use tools like proofpoint to block certain IP addresses from sending emails. You can check if a specific IP address is blocked by going here:

https://ipcheck.proofpoint.com/

Put in the IP address that Spira / KronoDesk is running on and see if it is blocked. If so, you can request it be unblocked.