Server Maintenance

Task

Frequency

Outage Window

Customer Notification

Backup of Files

Automated Daily Job

None

None

Windows Updates

Second Saturday of the month between 9-11 AM EST*

1-2 hours

Email (8 days notice)

Security Scans

Automated, at least quarterly

None

None

App Pool Recycling

Automatically when inactive

None

None

Database Maintenance

Task

Frequency

Outage Window

Customer Notification

Backup of Databases

Automated Daily Job

None

None

SQL Server Updates

Second Saturday of the month between 9-11 AM EST*

1-2 hours

Email (8 days notice)

Index Rebuild

Automated Weekly Job

None

None

Application Maintenance

Task

Frequency

Outage Window

Customer Notification

Patch Updates

First available weekend after release of patch*

1-2 seconds

None

Application Upgrades

Second Saturday of the month between 9-11 AM EST

2 hours

Email (8 days notice)

*In the event of a emergency security vulnerability affecting the operating system, database, web server or application, Inflectra reserves the right to apply such patch updates as are necessary to address the vulnerability, even if this results in an unscheduled outage of the subscription during normal working hours.