The symptom is that whenever a user tries to open an Excel format report in SpiraTest, SpiraPlan or SpiraTeam, the report will download. When the user clicks on it to open,
Excel opens but the area where the report should be is blank and gray. It affects all reports types in Excel format. Other formats (HTML, XML, etc.) work fine.
The web-based custom reporting system in Spira v4.1 (or later) is designed to let you easily change the layout and contents of the various reports (and to create your own reports). It works in a format-agnostic manner, so that the same templates and layouts can be used regardless of whether the final report will be in PDF, HTML, Excel or MS-Word format. However sometimes there is a need to modify the specific template used to generate a specific format (e.g. MS-Word). This article describes the process.
Using SpiraTest, SpiraPlan or SpiraTeam versions v2.3 - v3.2 you can create custom reports that can be displayed in the Reports tab of the system. This article explains the process for creating such reports. Note that the reporting system is being updated in Spira v4.0 and these instructions will not apply to v4.0 or later versions of the system.