Ask the user to clear out their browser's cache of cookies and stored internet pages/content. After they do this and then close and reopen their browser, the issue should be resolved.
It is a common need to be able to connect our products (SpiraTest, SpiraPlan, SpiraTeam and KronoDesk) to a mail server. If we are hosting it in our cloud, then we take care of this for you, however if you are hosting it yourselves, you need to connect Spira or KronoDesk to an SMTP mailserver. This article provides answers to some common mail questions.
Sometimes when installing our products
you get error messages during the installation and it's necessary to provide Inflectra support personnel with detailed trace/logging information so that they can better support you. This article describes the steps necessary to enable Windows Installer (.msi) trace logging.
When installing SpiraTest/Plan/Team or KronoDesk on a Windows 2008+ server, some of the controls or content in the application does not display correctly.