When not absolutely necessary, Jira’s flexibility often results in chaos. Issue types, workflows, fields, scripts, and more can all be customized and turned into a convoluted mess when not handled by Atlassian experts (who are often needed just to maintain instances).
This creates a steep learning curve, and getting the most out of more advanced features requires extensive training and services from Atlassian. Its web of complexity creates brittle setups and high overhead, so look for an alternative platform with the same functionality depth but more user-friendly tools.
Partially due to the fragmented nature of Atlassian’s ecosystem, Jira’s interfaces can be inconsistent, cluttered, and dated.
Despite performance improvement, Jira Cloud is still sluggish, even for simple actions like navigating boards. Although Jira is advertised as scalable, these performance issues seem to amplify with scale and customization, significantly reducing a major “benefit” of the platform.
This friction drags down user experience, creating frustration and degrading productivity.
Jira isn’t built for development-specific tasks like test case management, requirements tracking, or traceability. In other words, you need to download or buy extra third-party apps and plugins to extend Jira’s functionality. This patchwork of add-ons doesn’t scale well and increases compliance risks.
A further lack of electronic signatures and regulated workflows makes this less than ideal for industries like medical, aerospace, finance, and telecommunications.
Unlike other tools available (e.g. SpiraTeam), Jira uses “named-user” licensing, which inflates your costs. Every single user, including occasional ones like leadership, must be licensed for the base Jira platform as well as each additional app and plugin.
On top of this, organizations often have to pay consulting teams to implement systems and integrations, even for simply setting up Jira Help Desk. This complexity and cost inflation make it unpredictable for budgets and compliance, especially compared to the simple concurrent licensing.
In 2021, Atlassian stopped selling new server licenses for many of their products, including Jira Software. At the same time, they increased the price for the remaining on-premise alternative, Jira Data Center.
As of February 2, 2024, Atlassian ended support for all server products, significantly limiting the deployment options for this ecosystem. This is especially impactful for customers in regulated industries, who often rely on on-prem tools for security. Learn More...
While Atlassian is investing in its cloud services to provide feature upgrades, that doesn’t mean everyone can (or wants to) move to the cloud.
Many customers in high assurance industries or running projects on secure networks are unable to ever use a cloud-based solution for regulatory, security or compliance reasons.
In addition, Jira Cloud has known issues of poor performance, inflexible data localization options, and increasing instability and unreliability due to its need for many plugins to achieve basic functionality.
If you are considering a switch to Jira Data Center, consider:
Unlike Jira and Atlassian, Inflectra and Spira have a long-term commitment to giving you, the customer a choice of hosting in our secure cloud (multiple data localization regions) or self-hosting on-premise. We offer flexible and easy to understand licensing based on concurrent users, with on-premise customers having both annual and perpetual license options. We even make the migration from Jira easy!
Our recommendations for organizations looking to switch away from Jira and the Atlassian ecosystem are:
See a more in-depth guide to the best Jira alternatives here.
Spira includes out-of-the-box support for popular agile methodologies such as Scrum, Kanban and Scaled Agile. With Spira you don't need separate plugins for testing, code management or project scaling, it's all available, fully integrated from day one.
Baked into Spira are seamless integrations with Git for source code management, Jenkins (and others) for Continuous Integration and Continuous Deployment, as well as integrated DevOps features such as code collaboration and viewing.
Spira makes team collaboration easy, with integrated discussion threads, instant messaging, subscriptions and notifications, RSS feeds and a built-in document management system.
IT Consulting Company Switched From Jira and Trello to Spira To Provide Better Tracking of Development Progress and Incorporate Test Management & Scaled Agile
Spira has a powerful and flexible issue tracking system that supports configurable issue types, statuses, priorities, and custom workflows. No code, no fuss.
With Spira you have enterprise project & program management at your fingertips. You can manage projects, releases, sprints, programs and porfolios with ease.
Spira comes with out-of-the-box agile planning boards that support Scrum, Kanban, and scaled agile projects. Integrated Git code viewing is also included.
Spira includes work estimation, resource management, reporting and time tracking available out of the box without any third-party plugins needed.
At the heart of Spira is our world-class test management system SpiraTest that provides best-in-industry support for manual testing, automated testing and test traceability.
Spira provides you with real-time reporting of all your development, testing, and project activities. Includes integrated executive dashboards and a custom reporting engine.
Major global leaders use Spira across a variety of industries like Liberty Mutual Insurance, Generali Insurance, Leica Biosystems, the National Institutes of Health, Ericsson, Northrop Grumman, and Lockheed Martin.
It's super easy to switch to our tools. Migrate your legacy data, documents, spreadsheets, and more (don't worry, we also have a ton of ways to export your data).
No credit cards, no contracts, no hassles. You can trial all of our products in the cloud or on your own servers, and all for thirty days with no restrictions or paywalls.
Best practices baked into every product, dozens of integrations, common sense options, world-class support every time. That's what our customers love about working with us.
Product | Atlassian | SpiraTeam® | SpiraPlan® | KronoDesk® |
Project Management Features | ||||
Portfolio Management | Jira Software + Portfolio () | |||
Program Management & Roadmaps | Jira Software + Portfolio () | |||
Project Estimation & Management | Jira Software + Agile | |||
Release/Sprint Planning | Jira Software + Agile | |||
Issue Tracking | Jira Core | |||
Task Management | Jira Software | |||
Project Baselines | ||||
Risk Management | ||||
Resource Management | Tempo Planner () | |||
Time Tracking | Tempo Timesheets () | |||
Agile & DevOps Features | ||||
Requirements Management |
Structure () RM for Jira (RM4J) () |
|||
Test Management |
Zephyr () XRAY () TM4J () |
|||
Automated Testing | Tempo Planner () | |||
Scrum Boards | Jira Software + Agile | |||
Kanban Boards | Jira Software + Agile | |||
Source Code (Git) Integration |
Bitbucket () Git Integration for Jira () |
|||
Build Management |
Bitbucket () |
|||
Collaboration Features | ||||
Document Management |
Documents for Jira () Structure () |
|||
Wikis and Content Management | Confluence () | |||
Instant Messenger (IM) | ||||
Service Desk Features | ||||
Knowledge Base | Jira Service Desk | |||
Customer Support Forums | Jira Service Desk | |||
Help Desk Ticketing | Jira Service Desk | |||
Reporting & BI Features | ||||
Executive Dashboards | ||||
Customizable Graphing | EasyBI () | |||
Customizable Report Generation | EasyBI () |