Posts Tagged 'Help Desk'

Spotlight on KronoDesk 4.0 - LDAP and ActiveDirectory Integration

July 19, 2021

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution that adds service desk functionality to our Spira platform. There are many new features and improvements as part of KronoDesk 4.0, and this article focuses on the new support for Microsoft ActiveDirectory and LDAP that will be available in the new version.

Recap: KronoDesk - On-Premise Help Desk Solution for Regulated Industries

April 22, 2021

On April 22nd, Inflectra hosted a webinar on KronoDesk - On-Premise Help Desk Solution for Regulated Industries presented by Adam Sandman. 

The following topics were covered in the webinar:

• KronoDesk on-premise as an alternative solution to JIRA Service Desk 

• KronoDesk Help Desk Ticketing System

• Configuration and Customization

• Support for multi-user organizations

• FDA-compliant electronic signatures for life science customers

• KronoDesk and its seamless end-to-end flow of information with SpiraTeam.

If you missed the webinar, we have a full recap below 👇

4 Signs You Need to Purge Your Ticket System

October 10, 2018

Having a quality customer support system is vital for any business, small or large. A really good system puts your business ahead of the competition. In fact, according to Huffington Post, research has proven that a whopping 55 percent of consumers are willing to pay more for a guaranteed good experience.

This means it’s time to get rid of your current ticket system for evaluating customer issues. Whether you offer an upgraded experience to those willing to pay more or change your system from the bottom-up, here’s how to know your ticket systems is outdated. Whether in a help desk or in customer support, here’s when it’s time to cater to your customers in a way that organizes the highest priorities.

Spotlight on KronoDesk 3.0 - New Reporting Functionality

September 20, 2018

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution for SpiraTeam. There are many new features and improvements as part of KronoDesk 3.0, and this article focuses on the enhancements to the reporting system.

Spotlight on KronoDesk 3.0 - Tickets, Knowledge Base and User Groups

August 30, 2018

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution for SpiraTeam. There are many new features and improvements as part of KronoDesk 3.0, and this article focuses on the enhancements to the help desk and knowledge base modules.

Spotlight on KronoDesk 2.0: Auto-Suggestion of KB Articles

March 10, 2017

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Last on the list is the new and exciting functionality available to help users get answers to questions as they log a help desk ticket and also to make it quicker and easier for support agents to suggest articles to common problems.

Spotlight on KronoDesk 2.0: Mobile Responsive Design

March 8, 2017

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Second on the list is the work that was done to make the entire system mobile responsive.

Spotlight on KronoDesk 2.0: Integrated Theming

March 7, 2017

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. First on the menu is the new theming engine.

KronoDesk 2.0 Will Suggest Ways to Solve Customer Problems

November 30, 2016

One of the exciting new features included in the soon-to-be-released update to our KronoDesk help desk system is the ability to auto-suggest information before a customer submits a ticket.

Themes Aren't What They Used To Be

July 28, 2016

Kronodesk, Inflectra's helpdesk and support tool, is getting some exciting changes ahead of the release of version 2.0. Every part of the application is being refreshed, reworked, and redesigned. Kronodesk's theme editor is no exception. It will let users quickly and easily customize exactly how the application looks, letting them closely match their other websites and assets. Read More

A First Look at KronoDesk 2.0

January 8, 2016

We have been working hard in 2015 to completely update the user interface of KronoDesk to make it fully mobile-responsive, optimize its user experience and also improve its performance. This is of course in addition to the new features already planned (ability to group accounts, reporting, ability to send documents, customizeable roles).

KronoDesk has made the Top 25 in GetRank!

April 8, 2015

GetApp has just released its 2015 Q1 Customer Service ranking, GetRank, and KronoDesk has made the top 25.

It’s an Issue! Don’t Bug Me!

May 29, 2014

I recently had cause to call my bank. Now, I wasn’t expecting to speak to a real person right away; I don’t pay enough fees for that. But I was at least hoping that relatively quickly I could press 1, then press 3 and then 2 to get to the right person to ask my question. Like most of us, I have battled automated help systems on many occasions and I know the routine. I had checked the support website and looked for pre-existing answers to my question, but with no luck and so now I had turned to the phone. As an aside, can it really be true that every organization out there needs me to listen to their entire message because they have all changed their menu options? Are they ever going to get them right? Read More