Posts Tagged 'Kronodesk'

Spotlight on KronoDesk 4.0 - LDAP and ActiveDirectory Integration

July 19, 2021

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution that adds service desk functionality to our Spira platform. There are many new features and improvements as part of KronoDesk 4.0, and this article focuses on the new support for Microsoft ActiveDirectory and LDAP that will be available in the new version.

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Recap: KronoDesk - On-Premise Help Desk Solution for Regulated Industries

April 22, 2021

On April 22nd, Inflectra hosted a webinar on KronoDesk - On-Premise Help Desk Solution for Regulated Industries presented by Adam Sandman. 

The following topics were covered in the webinar:

  • KronoDesk on-premise as an alternative solution to JIRA Service Desk 

  • KronoDesk Help Desk Ticketing System

  • Configuration and Customization

  • Support for multi-user organizations

  • FDA-compliant electronic signatures for life science customers

  • KronoDesk and its seamless end-to-end flow of information with SpiraTeam.

If you missed the webinar, we have a full recap below 👇

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Spotlight on KronoDesk 3.0 - New Reporting Functionality

September 20, 2018

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution for SpiraTeam. There are many new features and improvements as part of KronoDesk 3.0, and this article focuses on the enhancements to the reporting system.

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Spotlight on KronoDesk 3.0 - Tickets, Knowledge Base and User Groups

August 30, 2018

Our development team has been working feverishly on the next version of KronoDesk, our acclaimed help desk solution for SpiraTeam. There are many new features and improvements as part of KronoDesk 3.0, and this article focuses on the enhancements to the help desk and knowledge base modules.

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Updated Product Roadmaps for KronoDesk and Rapise Released

September 26, 2017

We are pleased to release the updated Development Roadmaps for our KronoDesk help desk system and Rapise test automation platform. The development roadmaps outline the functionality enhancements planned for later this year and 2018.

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Spotlight on KronoDesk 2.1: Support for Organizations and Digital Signatures

July 24, 2017

We are busy bees this summer, and we will be releasing the next version of our KronoDesk help desk system (v2.1) in the next month. In this article we describe the two main new features in KronoDesk 2.1 and what you can expect from the new version.

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What's Coming Up This Summer at Inflectra

July 4, 2017

Our development teams are going to be avoiding the sweltering summer heat here in Washington, DC by staying inside and cooking up some amazing new features for our products. In this blog, I thought it would be good to highlight some of the key new features coming to our product families this summer.

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The Top 5 Reasons You Should Switch from Zendesk

March 14, 2017

Many people start out using a tool because they have heard of it, or because a colleague recommended it. However they don't always look at the features they need or the time and money it will cost to get it up and running, delivering value.

So we thought it would be useful to take a look at Zendesk, a popular help desk tool and see why you might want to switch to KronoDesk 2.0.

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Spotlight on KronoDesk 2.0: Auto-Suggestion of KB Articles

March 10, 2017

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Last on the list is the new and exciting functionality available to help users get answers to questions as they log a help desk ticket and also to make it quicker and easier for support agents to suggest articles to common problems.

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Spotlight on KronoDesk 2.0: Mobile Responsive Design

March 8, 2017

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. Second on the list is the work that was done to make the entire system mobile responsive.

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Spotlight on KronoDesk 2.0: Integrated Theming

March 7, 2017

As you may have read - we're happy to have released the much-awaited update to KronoDesk, our help desk system. In this blog series, we'll be taking a look at some of the awesome new features in the latest version. First on the menu is the new theming engine.

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KronoDesk 2.0 Will Suggest Ways to Solve Customer Problems

November 30, 2016

One of the exciting new features included in the soon-to-be-released update to our KronoDesk help desk system is the ability to auto-suggest information before a customer submits a ticket.

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Themes Aren't What They Used To Be

July 28, 2016

Kronodesk, Inflectra's helpdesk and support tool, is getting some exciting changes ahead of the release of version 2.0. Every part of the application is being refreshed, reworked, and redesigned. Kronodesk's theme editor is no exception. It will let users quickly and easily customize exactly how the application looks, letting them closely match their other websites and assets. Read More