This quick-start guide answers common questions regarding the Inflectra Partner Program, becoming an Inflectra partner, and the benefits and qualifications of a partnership. It also covers basic questions surrounding leads, sales, & renewals.
As a fast-growing, global tech company based in the USA, we at Inflectra are dedicated to delivering quality software, faster and with lower risk. As a market leader in software test management, test automation, application lifecycle management, and enterprise portfolio and risk management space, we serve customers in every industry by offering our framework-agnostic platforms: SpiraTest, SpiraTeam, SpiraPlan, Rapise, and KronoDesk.
As we continue to grow, we look to partner with others who wish to deliver the best possible service to customers and work towards mutual success. What sets our Partner Program apart is the numerous benefits and advantages that come with an Inflectra partnership:
By partnering with Inflectra, we promise to give you the support you need to succeed, grow your business, increase your revenue, and expand your expertise.
We recognize that in order to best support our diverse and growing partner ecosystem, we need a flexible structure that allows our partners to find the role that best fits their and their customers’ needs. We also acknowledge that our partners vary in size, capacity, and expertise, and we want you to thrive in your desired level of engagement.
Solution Partners are Inflectra advisors, consultants, trainers, service providers, and VARs that support clients by offering pre-sales consulting, implementation and installation services, and/or product training. These partners have extensive knowledge about the Inflectra suite of software and have forged a strong relationship with our company. They are trusted partners with proven capabilities to assist customers with advanced technical solutions.
Inflectra’s Technology Partners integrate with Inflectra products to improve the experience of joint customers. These partners optimize Inflectra solutions with SpiraApps, plugins, add-ons, extensions and technical services.
Resellers actively assist with sales and procurement, generally for customers requiring an approved seller. Inflectra Resellers receive a 10% discount on the contracts and renewals they process.
There are many benefits to joining our Partner Program! Partnering with us offers access to a broader range of expertise for your business, increases your revenue, creates strategic connections and more business opportunities, and provides moral & technical support. These are only to name a few.
If you are interested in becoming an Inflectra partner, the first step is to register online. Once that is done, we will create your Inflectra account, where you will have access to Inflectra tools and the Partner Portal. There, you can complete the Inflectra onboarding process with our support along the way. After you have completed these steps and you have a concrete idea of your role, benefits, and qualifications, congratulations! You are now an Inflectra partner. At this point, you can start working toward your Inflectra certification.
We have found that our best partnerships are built on strong relationships with frequent engagement. To encourage and support this engagement, we have developed metrics for success in four key areas: Engagement, Marketing, Continuing Education and Sales. Within each of these areas are activities meant to facilitate a strong foundational relationship between our teams and companies. Each activity has a suggested number of points. Points are accumulated throughout the year toward the targets for your partner level. Points are self-recorded in the Partner Portal.
To become an Inflectra-Certified partner, you must complete training material available in Inflectra Campus. We offer Spira and Rapise Fundamentals courses that cover the foundations of SpiraTest, SpiraTeam, SpiraPlan, and Rapise and additional courses for a more in-depth discovery of Spira. We also offer a Partner Technical Skills Lab and a Partner Sales Skills Lab. All Inflectra Campus courses and certifications are free of charge to our partners.
Yes! All partners are listed on our website as a Technology Partner or a Blue, Silver, Gold, or Platinum Solution Partner. If you are an affiliate or reseller, you will be included in a partner directory available to our account managers.
You can access onboarding information through several avenues. Once you create an Inflectra account, you will have access to our Partner Portal with all onboarding materials available. Here are several resources to get you started:
A Partner Portal is available for all partners using their Inflectra login. There you can find onboarding materials and educational and sales enablement resources. You will also be able to register leads, view active quotes, and submit partner engagement points.
There are many ways that you can get trained on Inflectra platforms:
As a part of our Partner Program, we offer badges that recognize each partner’s accomplishments and areas of expertise. This badge system will also allow customers to find a partner through the Inflectra website that best suits their needs.
To get a badge, you must complete badge-specific training. Once complete, Inflectra will verify your training and update your status on our website. For example, once you complete the Spira Fundamentals certification test, you will receive the Spira Academy-Certified badge.
Inflectra offers different partnership types based on the partner’s qualifications. Your qualifications will shift depending on the partner path you choose. New partners begin at the Blue level and move into higher tiers as they complete engagement criteria. In this brochure, you will find an in-depth review of partner qualifications according to your partner and tier type.
To maintain your partnership with us, you must continue to meet the qualifications of your partner type. If not, you risk dropping tier levels or losing your partnership with Inflectra. Learn more about qualifications here.
Yes! But before you start giving demos, you must get demo-certified by us. To be considered demo-certified, we will ask you to give us a demo to ensure that you have a deep understanding of Inflectra software products. When you become demo-certified, you will get a Badge to mark the occasion.
Qualifying a lead helps ensure that Inflectra is the right fit for a prospective client and that the lead meets the requirements needed to purchase Inflectra products. This qualification process stands to avoid investing time and resources in pursuing a lead who isn’t in the position to invest in Inflectra platforms or whose needs might be better served elsewhere.
The best way to qualify a lead is to ask them questions that will help determine whether Inflectra tools are the right fit:
Once you understand what your lead needs, what they can deliver, and if Inflectra tools can solve their issues, then you can judge whether or not to move forward with qualifying the lead and contacting an Inflectra sales representative.
If you reach a stage where you are unsure of how you can help a prospective client if they are having trouble understanding Inflectra products, first ensure that the lead is qualified. Once this step is complete, inquire more about the current tools they are using and what issues they need solved. Here are some sample questions to get you started:
Once you have this information, contact us and we can assess the next steps necessary to ensure that they receive the clarification they need. All customers and prospective clients can also reach out by emailing us at sales@inflectra.com.
If you are a Gold or Platinum Solution Partner, you will receive curated leads.
Nope! You will receive your commission, if:
You can easily set up a trial for your client using the Partner Portal. If you are having trouble, contact us at partnerships@inflectra.com, and we can help set it up for you.
Yes and no - it depends on the situation. The general rule is that we do not offer exclusivity; the client is not tied to a specific reseller after the initial purchase. The client has the right to select a different reseller to renew the service, upgrade, or purchase additional products after the first year.
However, if we feel that the partner has invested a lot of time and energy into the client, we can register the partner as an affiliate when we process the initial purchase. This ensures that the partner receives a commission on all following renewal orders from the same account.