Culture & Core Values

People-First Culture

Inflectra’s long-term success resides in its people-centric approach, based on its culture of harmony, flexibility and long-term relationships. One of the benefits of our private ownership is that the team at Inflectra can focus on the needs of our customers and investors, rather than chasing the current investor fads. In addition, it allows us to make long-term plans and investments in our products and people.

We have a unique culture that takes the best of American innovation infused with the work-life balance from Europe, combined with a global outlook. This allows us to have team members from around the world working together in harmony, with the flexibility to balance work and life.

Our Core Values

Inflectra has dedicated itself to investing in the best people and providing an environment that encourages and rewards superior customer service and enterprise. As a customer, you can be sure that everyone you deal with, has pledged to uphold our core values:

Great Products: Build for Our Users Not for Wall Street

We love building great software and tools for our customers. We enjoy (mostly!) getting feedback from users for ways to improve our products, make them easier to use, more powerful and better at satisfying their software development, testing and project management needs.

We are in this for the long haul, which is why we have eschewed venture capital over the years. Too many software companies are looking to create something quickly, sell it to an investor and not look back. We have been in business since 2006 and look forward to helping our users 20 years from now.

This approach affects everything we do. We make sure that we’re constantly re-investing our product, refactoring its architecture, changing the front-end, back-end to make sure it’s constantly modern and there is minimal accumulated technical debt. This means that as a user you don’t have to worry that Inflectra products will become obsolete or out dated.

Great Team: We Just Get It Done

Over the years we have had many customers marvel at our customer service, however for us it has always been strangely simple. We treat customers as we’d like to be treated, we listen to their problems, try and solve them as best we can and even write articles and blogs to spread the knowledge for other users who may have the same problem in the future. We also don’t believe it’s right to charge extra for support, so we don’t – it’s included with all our products!

You can contact us by phone, by email, use our help desk, write a question in our forum or engage with us on social media. We have hosted user meetups (both in person and virtually) to answer your questions, explain our thinking and demonstrate some of our ideas and best practices. Whatever ways suits your fancy, you will always be working with someone knowledgeable about our products who won’t make you navigate a frustrating phone menu or support system.

The other part about ‘Getting it Done’ that’s important is that we operate the company without unnecessary drama, “red tape” or bureaucracy. We don’t hold pointless meetings, if some people need to discuss, we just gather round a whiteboard or web meeting until everything is decided. All of our team works together to solve problems and no one cares who should get the credit. We succeed as a team or not at all.

Great Workplace: Family and Life Flexibility

Lots of companies talk about being family-friendly or providing work-life balance. Many of our employees used to work at other software companies where lip service was paid to such things. At Inflectra we decided to run the company in a different way.

Firstly, we provide all employees (whether part time or full time) with good benefits including health insurance, retirement plans and generous vacation days. But flexibility is also more than just what’s written in the benefits handbook, it’s also the ethos of the company. We don’t track vacation days, so if someone needs a couple extra, no one cares. We have employees working different schedules, and if someone is running late due to family issues, or needs to work from home to take care of personal business, no stress, no problem!

Finally, we make long term commitments to our employees, we have many people who’ve worked with us continually since our founding, and we have an almost zero attrition rate. We only hire people when we’re confident we provide them with a long-term opportunity, we don’t like rotating staff and we are not fans of the ‘random people’ approach to staffing!

Great Community: Enabling "Second Acts"

We are committed to expanding the opportunities and frankly fun that can be had with a career in the software industry. Several of our employees are not career developers, testers or even marketers. Some of our best employees used to have other careers: social justice, hardware testing, public policy, real estate and being a stay at home parent.

We are always looking for ways to give opportunities to people, whether its hiring people who have the skills but not the necessary experience, working with local coding academies and bootcamps to provide internship opportunities, or supporting freelancers to write technical articles, blogs and whitepapers.

Inflectra is committed to community building and based in the Silver Spring area of the Washington, DC metropolitan area, we sponsor local tech meetups and events to help nurture local tech talent.

InflectraFest - Our Annual Retreat

As a software product company, we have found that our team members get inspiration by having interactive brainstorming sessions with our product and sales teams together. For this kind of activity, you cannot beat in-person and face to face. For this reason, we have a once-a-year company offsite called, "InflectraFest" where we bring the entire company together face-to-face for a week at our headquarters in Washington, DC.

In addition to the work benefits, InflectraFest is also a great opportunity for our distributed teams to meet each other face to face during planned activities and informally during lunch, dinner and evening events. This strengthens the bonds at the company, and is a key part of our unique family-like atmosphere.

The Inflectra Team's Parody Video!

In the spoof video by the Inflectra team, we take a comedic jab at the all-too-familiar struggles of software professionals! Picture this: You're at your desk, your computer screen flooded with unanswered support tickets and a coffee cup that's been empty since yesterday. The narrator, with a tone dripping in melodrama, asks, "Are you sick of support not getting back to you?" Cut to you, nodding furiously, looking as abandoned as a lone sock in a dryer. Then, your are seen frustrated with the chaos of managing products, risks, and requirements.

But wait, there's hope! "You're not alone!" There is a bright, harmonious future filled with smiles because of Inflectra's solutions. You're seen dancing around the office, bug-free software magically appearing, and risks evaporating like morning mist. Inflectra solutions not only streamline your work but teach you some decent dance moves, too!