The knowledge base allows you to categorize support articles into categories based on the different products and types of article. The tag cloud lets your customers quickly find articles related to specific topics.
You can drill down to look at the most recent and popular articles in each category:
The knowledge base is searchable by category, keyword and meta-tag, with the system using powerful free text search algorithms to find the best match:
The knowledge base article screen displays the text of the article, together with the list of associated tags. Clicking on the tags will display any other articles that share the same meta-tag, allowing customers to quickly find related information.
The KronoDesk article editor allows the embedding of rich content such as images, tables, and code snippets. In addition, KronoDesk lets you add related links and file attachments to provide additional information when appropriate.
SpiraTest combines test management, requirements traceability & bug-tracking
SpiraTeam brings your teams together, managing the entire application lifecycle
SpiraPlan lets you manage your programs and portfolio of projects like never before
Orchestrates your automated regression testing, functional, load and performance
The ultimate test automation platform for web, mobile, and desktop applications
The help desk system, designed specifically for software support teams
Cloud hosted, secure source code management - Git and Subversion
Exploratory testing capture tool that automatically records your testing activity
Our suite of Accelerators speed up your deployment and adoption of our products, increasing your return on investment and reducing the cost of ownership.
If you can't find the answer you're looking for, please get in touch with us: over email, phone, or online.
We provide a number of resources to help customers learn how to get the most out of our products, with free online resources, virtual classrooms, and face to face.
Events are a big part of our awesome customer service. They are a chance to learn more about us, our products, and how to level up your skills with our tools.
Please contact us with your questions, feedback, comments, or suggestions. We'll get back to you as soon as possible.
When you need additional assistance (be it training, consulting, or integration services) our global certified solution provider partner network is ready to help.
We want to help developers extend and customize our tools to fit in with their needs. We provide robust APIs, sample code, and open source projects.