Service Desk Management You Can Trust
KronoDesk is our integrated customer service desk solution. Kronodesk will help your customers help themselves with its built-in knowledge base and integrated customer support forums. When they need you, Kronodesk's powerful ticketing system lets them contact you from anywhere. Your customers can track it all from a one-stop-shop support hub. With KronoDesk, you can focus on helping your customers succeed.
Customers can send, access, and check-in on tickets from the web or their email account. Customer support agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows. Its integration with Spira keeps your product teams informed at all times.
Discover why organizations choose KronoDesk®:
Easy to Learn,
Easy to Use:
Spend less time on training and more time on testing thanks to our intuitive interface.
Features that Matter:
Effortlessly manage help desk tickets, knowledge base articles, and customer forums – all in one place.
Award-Winning Support:
Get the help you need, when you need it. Our team is here to ensure your success.
Hosted
Your Way:
KronoDesk is available hosted in our secure cloud environment, or on-premise, it's up to you.
Customer Testimonial
It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.Eric Bailey, SMS Inc
KronoDesk Key Capabilities
KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums, and an online knowledge base. Here are some reasons you might consider using KronoDesk for your service desk needs. When you consider these features, KronoDesk is just the product you need if you’re looking for a comprehensive, customizable, and scalable service desk solution:
Whether you’re a small business or a large enterprise, KronoDesk can scale to meet your needs. It supports a wide range of industries and can handle varying volumes of customer interactions.
- Centralized Communication
- Integrated
Knowledge Base - Ticket Management
- User Community Support
- Customization & Configuration
- Reporting &
Analytics
Centralized Communication
KronoDesk consolidates all customer communications into one interface, which can help streamline the management of customer inquiries and issues. This centralized approach can lead to quicker response times and improved customer satisfaction.
In Harmony with Others:
KronoDesk Add-ons, Integrations & Import Tools
Improve your customer support and service desk productivity with KronoDesk. Leverage seamless integrations, comprehensive add- ons, and flexible migration tools to boost productivity and deliver an improved customer experience every time.
KronoDesk Add-ons
KronoDesk extends its core
functionality through our
library of add-ons.
Each
add-on is developed by Inflectra, and
fully supported by
our exceptional support
specialists, ensuring you have
the assistance you need, when
you need it.
Integrations
Unlock the full potential of KronoDesk with our library of integrations. Our plug- ins connect KronoDesk to key platforms such as your organization's email service and to SpiraTeam or SpiraPlan. This lets you seamlessly escalate customer service tickets into products defects.
See IntegrationsMigration Tools
Start your KronoDesk journey the right way with our data migration tools. Our free migration tools make it easy to import your data from Microsoft Excel and other tools that support the CSV data format. Get started today and realize the benefits.
See Migration ToolsResources
The Keys To Your Success: From System Setup To Advanced Features
Documentation
Discover the capabilities of KronoDesk with our detailed documentation. Ideal for both new users and seasoned professionals, it includes everything from quick start guides and user manuals to integration guides for email servers, and more. Whether you're installing, administering, or simply using KronoDesk, this page is your gateway to success.
View Documentation
System Specs
Ensure seamless deployment and smooth operation of KronoDesk with our detailed system requirements guide for both cloud-hosted and on- premise installations. Covering client and server specifications, supported web browsers, operating systems, and hardware recommendations, this guide helps you prepare your environment for KronoDesk.
System Requirements
Product FAQs
Explore our FAQs to gain detailed insights into our pricing, government, academic & non-profit options, and how to access or upgrade your instance. Whether you are starting a free trial, have inquiries about our platform, need guidance on purchasing, getting started, on-premise installations, or security policies, this section is for you.
Explore FAQsGet More With KronoDesk
KronoDesk includes unlimited users, named agents, tickets, KB articles, API calls and storage. All pricing is based soley on concurrent agents. This reduces your total cost of ownership and gives you maximum flexibility.
Our one goal is to help you succeed. We care deeply about giving you the highest quality customer service and support. All KronoDesk subscriptions come with unlimited support, including phone, email and help desk.
KronoDesk includes flexible options to make your life easier. You can use KronoDesk on desktop or mobile devices, or just log tickets via email. You can deploy KronoDesk on your servers or our secure SaaS platform.
Take A Deeper Dive
Evaluation Resources
Try KronoDesk free for 30 days, no credit cards, no contracts
Start My Free TrialAnd if you have any questions, please email or call us at +1 (202) 558-6885