April 27, 2022
If you have been following the news in our industry recently, you will probably be aware that another company in our space had a multi week outage event due to backup and restore problem. It’s an important topic that is often misunderstood by customers and users. We are frequently asked about our backup process, but typically less so regarding the restore part of the equation. Understanding how to restore a system is just as important as the backing up part.
Since we offer our Spira application lifecycle management products and KronoDesk IT service desk products for both cloud and on-premise customers, this article will provide some best practices for setting up backup and restore for our self-hosted / download customers based on our cloud experiences.
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