Articles Tagged 'installation'

One of the benefits of using Inflectra software is that you get unlimited upgrades for the first year and as long as you maintain an active service plan. This articles describes the process for upgrading your installation of SpiraTest, SpiraPlan, SpiraTeam or KronoDesk to the latest version. It also answers many common questions about the process.

If you install Rapise on non-vanilla system, e.g. old workstation with a lot of other software, especially with anti-virus and development tools, it may end-up in a state when some components are not registered  successfully and some files are blocked.  In this article we describe symptoms and ways to cure.

Sometimes when running the SpiraTeam v4.1 installer to upgrade from an older version of SpiraTeam (same also applies to SpiraTest and SpiraPlan) you will get the error message:
You must install the Microsoft .NET Framework 4.0.30319 even though .NET 4.0, 4.5 or 4.5.1 is installed.

This article is now obsolete.
Current framework requirements listed here.

Our web-based products: SpiraTest, SpiraPlan, SpiraTeam and KronoDesk make use of the Microsoft IIS web-server and Microsoft SQL Server database platforms.
This KB article explains some of the more common error messages that can occur after installing one of our products and the steps to remedy them.
Article was initially written specifically for versions v3.0 - v4.2 of Spira and versions v1.x of KronoDesk, but some of the issues applicable to the recent versions as well.

In rare cases Rapise installation fails. There may be different reasons for this including AV software, security configuration or corrupted Windows system. To help Rapise team to find out the root cause you may zip and share Rapise installation logs.

Rapise is evolving product and we release new versions of it from time to time. If you plan to upgrade your copy of Rapise follow these simple steps.

Sometimes when you first install and open Rapise, the Start Page does not display correctly. This article explains the cause and solution to fix the issue.

If you don't have some of the standard Window fonts installed (e.g. Courier New), when you try and launch Rapise, it will fail to open correctly. This article provides information on the problem and solution.

Sometimes when you try and install Rapise, you will see the error message "The Pipe is Being Closed", this article provides some solutions for this message.

Sometimes when installing our products you get error messages during the installation and it's necessary to provide Inflectra support personnel with detailed trace/logging information so that they can better support you. This article describes the steps necessary to enable Windows Installer (.msi) trace logging.

Sometimes when you install Rapise on a computer that had a previous version of Rapise installed, when you try to record and/or playback a test you get the following error message:

C:\Program Files (x86)\Inflectra\Rapise\Engine\Player.js WScript.CreateObject: Could not connect object.

This article describes the steps to correct the error.