We have found an occasional situation where Rapise is not able to click on hyperlinks (<A> tags) when you playback a test on IE. The same test works fine on other computers and on other browsers on the same computer.
Ask the user to clear out their browser's cache of cookies and stored internet pages/content. After they do this and then close and reopen their browser, the issue should be resolved.
An old (December 9th, 2014) security update for Microsoft Windows and Internet Explorer (KB3025390) broke the support in IE for 'out-of-process' code execution. This effectively prevented an automated testing application such as Rapise from automating Internet Explorer (IE) applications. This was subsequently fixed by Microsoft on February 10th, 2015 with the KB 3021952 update.