Salesforce.com
Salesforce.com is a cloud-based Customer Relationship Management (CRM) and Sales Force Automation (SFA) platform that is delivered as a Software as a Service (CRM) solution. It provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events.
Our integration with Salesforce will synchronize changes from different Salesforce tables with Incidents and Requirements in SpiraPlan. The Salesforce Data Sync will sync name, status, priority/importance, description, owner, author, and any desired custom fields between the two systems.
Using SpiraPlan and Salesforce together allows your application development and IT teams to work together in harmony. Learn More.
ServiceNow
ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM). The ServiceNow platform can be used to manage IT infrastructure and a wide variety of other tasks.
Our integration with ServiceNow will synchronize changes from different ServiceNow tables with Incidents and Requirements in SpiraPlan. The ServiceNow Data Sync will sync name, status, priority/importance, description, owner, author, and any desired custom fields between the two systems.
Using SpiraPlan and ServiceNow together allows your application development and IT teams to work together in harmony. Learn More.
ZenDesk
ZenDesk is a popular cloud-based customer service and support ticketing platform used by many companies around the world.
The SpiraPlan add-in for ZenDesk lets you log product defects discovered in the course of responding to a help desk ticket from an end-user. You can log the defect into SpiraPlan directly from the ZenDesk ticket. The created defect is then displayed in ZenDesk as part of the help desk ticket, so that once the bug is fixed, the support agent can work with the customer to use the solution.
Using SpiraPlan and ZenDesk together allows your development and support teams to work in harmony. Learn More.
KronoDesk
KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs.
The SpiraPlan add-in for KronoDesk lets you log product defects discovered in the course of responding to a help desk ticket from an end-user. You can log the defect into SpiraPlan directly from the KronoDesk ticket. The created defect is then displayed in KronoDesk as part of the help desk ticket, so that once the bug is fixed, the support agent can work with the customer to use the solution. Learn More.
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