- Company Policies

Frequently Asked Questions About Inflectra Support

We often get asked by our customers about the types and level of support we provide, as well as details on how we host their information (for cloud customers). This article provides an overview of our support, cloud hosting and the option to deploy on-premise.

How We Handle Customer Enhancement Requests

We enjoy getting ideas, feedback and suggestions from our customers. In fact, it is one the main ways we decide how to improve our products: Spira, Rapise and KronoDesk. Customers often want to understand how we prioritize which ideas make it into our products, and what the timelines are. This article explains our process and gives some guidance to these questions.

Inflectra Cloud Services Fair Use Policy

For Inflectra cloud services (cloud hosted SpiraTest, SpiraTeam, SpiraPlan, and KronoDesk), Inflectra may limit the resources individuals can consume and the amount of requests they can make to certain commands. This helps ensure all customers have a consistent experience all of the time.

Inflectra Account vs Inflectra Support Account

We get questions from users sometimes where they get confused between their Inflectra customer account and their Inflectra support account. This article provides some clarity.

Useful Tools to Help Reporting Support Enquiries
When you log a help desk ticket, to help ensure a speedy resolution, it is important to provide as much information as possible. This article provides some general guidelines and useful tools when reporting issues or enquiries to us.
Inflectra Support Plans and Policies

Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start. We dedicate more than half our technical resources to support, and we make support a priority over all other work.

To ensure your satisfaction, we provide one year of product support FREE with every on-premise software purchase and unlimited support with every cloud subscription, which guarantees you access to our knowledge base, helpdesk and phone support.

Useful Resources on the Web

This page contains a list of key pages that you may find useful to help you develop and manage your testing processes. In addition we have included some useful links related to Microsoft .NET and SQL Server that you will help you resolve issues hosting Microsoft web applications such as SpiraTest.