At Inflectra, we believe that powerful software should be accessible to everyone. In our recent release of Spira (version 8.17), we proudly announced a major milestone: Spira now meets all Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards across all parts of the application. Thu, 29 Jan 2026 10:33:35 -05002026-03-20T12:33:05-04:00/Support/KnowledgeBase/KB938.aspxKB721David J (adam.sandman+support@inflectra.com)support guidelinesfaq We often get asked by our customers about the types and level of support we provide, as well as details on how we host their information (for cloud customers). This article provides an overview of our support, cloud hosting and the option to deploy on-premise. Fri, 27 Jan 2023 19:27:41 -05002026-02-13T21:16:00-05:00/Support/KnowledgeBase/KB721.aspxKB698David J (adam.sandman+support@inflectra.com)enhancements process change management We enjoy getting ideas, feedback and suggestions from our customers. In fact, it is one the main ways we decide how to improve our products: Spira , Rapise and KronoDesk . Customers often want to understand how we prioritize which ideas make it into our products, and what the timelines are. This article explains our process and gives some guidance to these questions. Sun, 20 Nov 2022 12:43:47 -05002023-01-20T19:45:51-05:00/Support/KnowledgeBase/KB698.aspxKB589Clark R (simon.bor@inflectra.com)policies For Inflectra cloud services (cloud hosted SpiraTest, SpiraTeam, SpiraPlan, and KronoDesk), Inflectra may limit the resources individuals can consume and the amount of requests they can make to certain commands. This helps ensure all customers have a consistent experience all of the time. Wed, 03 Mar 2021 19:27:46 -05002025-01-29T23:14:15-05:00/Support/KnowledgeBase/KB589.aspxKB267David J (adam.sandman+support@inflectra.com)website support logins We get questions from users sometimes where they get confused between their Inflectra customer account and their Inflectra support account. This article provides some clarity. Fri, 21 Jul 2017 15:52:52 -04002024-02-02T14:16:41-05:00/Support/KnowledgeBase/KB267.aspxKB229David J (adam.sandman+support@inflectra.com)support tools When you log a help desk ticket, to help ensure a speedy resolution, it is important to provide as much information as possible. This article provides some general guidelines and useful tools when reporting issues or enquiries to us. Wed, 28 Dec 2016 05:00:00 -05002023-10-31T09:28:30-04:00/Support/KnowledgeBase/KB229.aspxKB1System Administrator (webmaster@inflectra.com)support planpolicies Outstanding support is the foundation of our company, and we want your experience with our products to be delightful from the very start. We offer a set of free support and training options supplemented with paid plans for those customers who need more assistance. Sat, 30 Jun 2012 04:00:00 -04002026-03-05T15:58:03-05:00/Support/KnowledgeBase/KB1.aspxKB2System Administrator (webmaster@inflectra.com)resources links useful This page contains a list of key pages that you may find useful to help you develop and manage your testing processes. In addition we have included some useful links related to Microsoft .NET and SQL Server that you will help you resolve issues hosting Microsoft web applications such as SpiraTest. Sat, 30 Jun 2012 04:00:00 -04002022-12-26T13:34:59-05:00/Support/KnowledgeBase/KB2.aspx