In rare cases Rapise installation fails. There may be different reasons for this including AV software, security configuration or corrupted Windows system. To help Rapise team to find out the root cause you may zip and share Rapise installation logs.
Sometimes when you are using Rapise, you see an error on the screen, or something doesn't work as expected. In that case, our support team will need a copy of the log file that is likely to contain the error message. This article explains how to get that log file.
When you execute Rapise tests via Rapise Launcher - test reports and logs are automatically uploaded to Spira. But verbose level is always set to Level 1 by Rapise Launcher. If you need more detailed log set verbose to 2 or 3 in test case properties.
There are several ways to find if something is already on the screen, this article explains some of the options.
This article describes how to export server Event Logs when requested by support.