A workflow is a predefined sequence of incident statuses linked together by “workflow transitions”. Incident statuses and workflow transitions are highly configurable. This article gives an overview of workflow transitions.
This article explains how you can use a custom report to get a list of all the email addresses of the users of a Spira installation:
Sometimes when you use Spira or KronoDesk and perform actions (e.g. assigning bugs, test cases, etc.) email notifications are not received correctly. This article provides some common reasons and solutions