Articles Tagged 'email'

A workflow is a predefined sequence of incident statuses linked together by “workflow transitions”.  Incident statuses and workflow transitions are highly configurable. This article gives an overview of workflow transitions.

This article explains how you can use a custom report to get a list of all the email addresses of the users of a Spira installation:

In the past we could use basic authentication to send an email but today this method of authentication is considered insecure and is disabled in major email services like Office 365 and Gmail. Read this article to learn how to send an email via SMTP with OAuth using Office 365 account.

Sometimes when you use Spira or KronoDesk and perform actions (e.g. assigning bugs, test cases, etc.) email notifications are not received correctly. This article provides some common reasons and solutions

It is a common need to be able to connect our products (SpiraTest, SpiraPlan, SpiraTeam and KronoDesk) to a mail server. If we are hosting it in our cloud, then we take care of this for you, however if you are hosting it yourselves, you need to connect Spira or KronoDesk to an SMTP mailserver. This article provides answers to some common mail questions.