For Inflectra cloud services (cloud hosted SpiraTest, SpiraTeam, SpiraPlan, and KronoDesk), Inflectra may limit the resources individuals can consume and the amount of requests they can make to certain commands. This helps ensure all customers have a consistent experience all of the time.
Outstanding support is the foundation of our company, and we want your experience with our products to be exceptional from the start. We dedicate more than half our technical resources to support, and we make support a priority over all other work.
To ensure your satisfaction, we provide one year of product support FREE with every on-premise software purchase and unlimited support with every cloud subscription, which guarantees you access to our knowledge base, helpdesk and phone support.