Sometimes, when troubleshooting complex issues with SpiraTest, SpiraPlan, SpiraTeam or KronoDesk, it's necessary for us to get some additional information to troubleshoot the issue further. For example, when we receive a report of performance trouble when using our cloud services, there are a lot of different factors that may contribute to the problem. To narrow down the cause of the performance problem, we need more data.
When connecting from Spira or Krono installed on a separate application server to a remote SQL server, you may have difficulties connecting. This article describes the steps for making sure that your SQL Server can be accessed remotely.
A customer recently asked us for some diagrams that illustrate the logical system and application architectures for use in their documentation of the system. We thought these diagrams might be useful for our other customers.