Articles Tagged 'installer'

When you upgrade an older version of SpiraTest, SpiraPlan or SpiraTeam (hereafter referred to as Spira) from an older version to the latest version, the installer has to upgrade the application and database at the same time. This article provides some solutions to cases where the installer throws an error or fails to upgrade the database for some reason.

This is a common need, since you may have installed SpiraTest, SpiraPlan,  SpiraTeam, or KronoDesk  on a workstation to evaluate its capabilities and now need to install it on a production server for real use, but you don't want to lose all your existing data.

After upgrading to v6.8, you may get a system error with the text in it that states that the task can not be completed. This can affect creating users, copying Products, creating new Products, among other activities.

When you are installing SpiraTest, SpiraTeam, SpiraPlan or KronoDesk on a database server with a large 'model' database sometimes the install will fail because the initial Spira/KronoDesk database is not large enough to contain your model database. This article provides the solution

If you run one of our installation packages (.msi) and receive the following message:

A DLL required for this install to complete could not be run

Sometimes when installing our products you get error messages during the installation and it's necessary to provide Inflectra support personnel with detailed trace/logging information so that they can better support you. This article describes the steps necessary to enable Windows Installer (.msi) trace logging.