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Dear Inflectra Team,
Hope you are Well & Return back to Office.
I Need your Help On Priority to Understand the Issue which I am Facing During the Migration from HPALM to Spira Test.
We are currently facing significant issues with the migration from ALM to SpiraTest. During our validation, we have identified discrepancies in the number of test runs migrated across multiple projects.
Below Projects include:
These discrepancies are substantial and require urgent investigation before we can proceed further with the migration/validation activities. I have attached Log Files for 02 Projects for your Reference LIMS & Trackwise.
We need your immediate support to resolve or Suggest to troubleshoot these issues together. Please have the appropriate technical/migration specialist join the call so we can review the migration logs, mapping, and missing records and determine the root cause.
Hello Inflectra Team,
With reference to the issue discussed in the trailing email, I am attaching the migration logs for two projects for your analysis.
As we are running out of time and need to go live as soon as possible, I would also like to understand whether, if we provide the backup files of some ALM project, your team would be able to either:
We would appreciate your support and recommendations on the best approach to expedite the migration process and ensure a successful go-live.
Thank you for your assistance.
Hello,
Unfortunately, we're not able to see any logs in the forum thread.
Please contact support directly in a dedicated ticket, attach all required details so our specialist can review and communicate using a support portal.
Regards,Victoria -
Hi Rajesh
Further to this thread, you are working with our implementation partner mVerve, could you please share this information with them as well as they are already working with you on the migration and implementation of the HP ALM data.
As Victoria mentioned, the best place for urgent issues is our dedicated help desk, not the public forums, where the focus is on questions/answers that benefit the wider Inflectra community.
Regards
David
And if you have any questions, please email or call us at +1 (202) 558-6885
