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New installed Spirateam problem

Monday, December 7, 2015

I just installed SpiraTeam following the guide. And then I accessed the webpage in local, but the problem is I cannot see the upper menu bar from the web page. There is just a black bar without any button.

Do you know what's the problem?

3 Replies

Monday, December 7, 2015

~~inflectra.sarahx~~

re: carey.sun Monday, December 7, 2015

Hi Carey

Usually this is because some of the JavaScript libraries are not loading on the page. The usual solutions are described here:

a) For Windows 2008 Server (R1 or R2) or Windows 7

https://www.inflectra.com/Support/KnowledgeBase/KB6.aspx

b) For Windows 2012 Server (R2 or R2)

https://www.inflectra.com/Support/KnowledgeBase/KB37.aspx

c) For Windows 8, 8.1 or 10

https://www.inflectra.com/Support/KnowledgeBase/KB106.aspx

Regards

Sarah

Tuesday, December 8, 2015

carey.sun

re: inflectra.sarahx Monday, December 7, 2015

Thank you Sarah. I double cheked that all these features ware properly installed. But the problem still exists. Do you have more suggestion?

Friday, December 11, 2015

inflectra.kat

re: carey.sun Monday, December 7, 2015

Hi Carey,

Did you get SpiraTeam running yet? If not, please log a Help Desk ticket, so we can give you specific support. Please include the operating system of your server.

Thanks!

Elise

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

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Started: Monday, December 7, 2015
Last Reply: Friday, December 11, 2015
Replies: 3
Views: 1969

New installed Spirateam problem

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