Unable to change Incident status from Assign to any other statues

Wednesday, August 22, 2018
Avatar

Hi Team.. I am using demo version. I changed incident status from New to Assign, and then I am not able to change to any other status, there is no operation drop down available to select any other status.  I am an admin and I checked incident workflow as well, which is setup as default. As per workflow, I should be getting option from Status Assign to be changed to Duplicate, Ready for Retest and Not Reproducible.

Thanks in advance for any help and support.

1 Replies
Wednesday, August 22, 2018
Avatar
re: Arvinder Wednesday, August 22, 2018

Resolved - updated Conditions under workflow Transition details

Path - Administration --> Incidents -->Edit Workflows --> Click on Steps to edit workflow --> Click on Status type "Assign" to update 

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

 

Statistics
  • Started: Wednesday, August 22, 2018
  • Last Reply: Wednesday, August 22, 2018
  • Replies: 1
  • Views: 5717