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At My Page I want to display closed incidents as well

Thursday, September 22, 2016
customisation
display closed incidents
my page
personalization
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I would like to display all the incidents that was assigned to me and in closed status now.
And I also would like to display all the incidents that was opened by me and in a closed status also.
Of course I want to display the closed ones with all the open incidents.
How do I manage to do that ? Is it possible to do that ?

All the best,
Lajos
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1 Replies
Tuesday, September 27, 2016
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re: tibor45 Thursday, September 22, 2016
Hi Lajos

You can modify the definition of Open/Closed by going to Administration > Incident Statuses and making the types an "open" status.

Otherwise you could create a new saved filter for Your Assigned Incidents & Status = Closed and then that Saved Filter will be on the My Page, under "My Saved Searches".

Regards

Adam

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  • Started: Thursday, September 22, 2016
  • Last Reply: Tuesday, September 27, 2016
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