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Unable to login to SpiraTest after a fresh installation

Friday, July 17, 2015

Hello,

We have SpiraTest version 3.1. SpiraTest was re-installed from scratch.

When I tried to login using the credentials as specified in the documentation (Username: Administrator and Password: PleaseChange)

I got the following error message: “Invalid user name or password entered, please try again”.

I would be very grateful if you could advise regarding the issue described above.

Many thanks,

Y.M.

2 Replies

Monday, July 20, 2015

inflectra.david

re: QAOxfordSpira Friday, July 17, 2015

Hi YM

You should try:

Login: administrator (lowercase)
Password: PleaseChange (mixed case)

If that doesn't work, please can you log this as a help desk ticket and we'd be more than happy to assist you.

Regards

Adam

Tuesday, July 28, 2015

QAOxfordSpira

re: inflectra.david Monday, July 20, 2015

Hi Adam,

I have tried it and also tried other combinations and it did not work.

I will log the issue as a help desk ticket.

Many thanks,
Youcef.

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Started: Friday, July 17, 2015
Last Reply: Tuesday, July 28, 2015
Replies: 2
Views: 2722

Unable to login to SpiraTest after a fresh installation

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