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In a standard workflow for incidents, when the status changes to Resolved, is it expected that the Closed on Date will auto-populate? Is it true or false that when the status is changed to "Closed"? Only then will the Closed On Date reflect the date?
Please clarify.
Hello,
Yes, that is right - both statuses will auto-populate Closed on Date and this currently works as designed: status 'Resolved' and status 'Closed' have the same behavior in this case.
You can read more about incident statuses here: https://spiradoc.inflectra.com/Spira-Administration-Guide/Template-Incidents/#edit-statuses
Regards,Victoria -
Thanks for confirming. Is there a way it can be controlled? Perhaps a workaround ?
I don't think there is any workaround at this moment for that - all the statuses considered as closed auto-populate Closed on Date and it is designed to behave so.
However, we can register a enhancement to consider this functionality in future.For that we would need some additional details described in KB698 - How We Handle Customer Enhancement Requests.
And if you have any questions, please email or call us at +1 (202) 558-6885
