When you contact our support team, please make sure you review which system you are using Rapise to test and let our support team know the corresponding number from the list:
#1 Dynamics AX 2012
#2 Dynamics 365 for Operations
#3 Dynamics CRM 2013
#4 Dynamics 365 for Sales
Web
Unified Interface
#5 Dynamics NAV 2017
#6 Dynamics NAV 2017 Web Client
#7 Dynamics 365 Business Central
#8 Dynamics 365 Unified Service Desk