Help Desk Software & Service Management

Customer Service Reimagined

KronoDesk is our integrated customer service desk solution. Kronodesk will help your customers help themselves with its built-in knowledge base and integrated customer support forums. When they need you, Kronodesk's powerful ticketing system lets them contact you from anywhere. Your customers can track it all from a one-stop-shop support hub. With KronoDesk, you can focus on helping your customers succeed.

Service Desk You Can Trust

Customers can send, access, and check-in on tickets from the web or their email account. Customer support agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows. Its integration with Spira keeps your product teams informed at all times.

Some of our Featured Customers

Testimonial

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Eric Bailey, SMS Inc

Feature Highlights

KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums, and an online knowledge base. Here are some reasons you might consider using KronoDesk for your service desk needs. Whether you’re a small business or a large enterprise, KronoDesk can scale to meet your needs. It supports a wide range of industries and can handle varying volumes of customer interactions. Here are some of the key features:

Centralized Communication
Integrated
Knowledge Base
Ticket Management
User Community Support
Customization & Configuration
Reporting &
Analytics

Centralized Communication

KronoDesk consolidates all customer communications into one interface, which can help streamline the management of customer inquiries and issues. This centralized approach can lead to quicker response times and improved customer satisfaction.

Integrated Knowledge Base

With an integrated knowledge base, customers can easily search for and find solutions to common problems themselves, potentially reducing the number of support tickets your team needs to handle.

Ticket Management

KronoDesk provides robust ticket management features that allow you to track, prioritize, and resolve customer issues efficiently. This includes the ability to assign tickets to specific team members, set priorities, and monitor the status of issues.

User Community Support

By integrating support forums, KronoDesk enables users to help each other, which can foster a community around your product or service and reduce the burden on your support team.

Customization & Configuration

The system offers customization options to fit the specific needs of your organization. This includes custom fields, workflows, and user permissions, which can help you tailor the system to your operational requirements.

Reporting & Analytics

KronoDesk includes reporting tools that provide insights into customer support activities, such as ticket volumes, resolution times, and customer satisfaction levels. These analytics can help you make data-driven decisions to improve your service.

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Help Desk Simplified

Customer support software you and your customers will love.