Please check the following items:

  1. That the web browser is using the same instance of the JVM JRE library that the Java bridge was installed in
  2. That you have the 32-bit version of Java installed and running in the browser if a 32-bit version of the browser is being used.
  3. That you either have the Windows UAC disabled or you are running the web browser using the "Run As Admin" option
  4. That you have the right Rapise library loaded (e.g. Internet Explorer HTML + Java, Firefox HTML + Java or Chrome HTML + Java)

To check which version of Java your browser is using, please refer to: