Hi, We are currently seeing an error when synchronizing defects with JIRA on the resolution field. As JIRA does not store a physical resolution field for Unresolved, the value being returned is empty. In JIRA, empty would mean Unresolved however JiraDataSync does not like this and throws the below error. Is there a workaround to this to map any empty resolution fields to Unresolved. Error Inserting/Updating JIRA Issue IKEA-422 in SpiraTeam (Validation Fault: Custom_01=The field Resolution requires a value. ) Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, Prox Error Inserting/Updating JIRA Issue XXX-422 in SpiraTeam (Validation Fault: Custom_01=The field Resolution requires a value. ) Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.SpiraSoapService.ISoapService.Incident_Update(RemoteIncident remoteIncident) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.ProcessJiraIssueAsIncident(Int32 projectId, SoapServiceClient spiraImportExport, JiraIssue jiraIssue, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, String jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings, RemoteDataMapping[] incidentComponentMappings) Thanks, Kevin. en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spiratest/issues-questions/1916.aspxthreadId=1916Kevin Mavely (kevin.mavely@anana.com)jira spiratest spirateam defects Hi, We are currently seeing an error when synchronizing defects with JIRA on the resolution field. As JIRA does not store a physical resolution field for Unresolved, the value being returned is empty. In JIRA, empty would mean Unresolved however JiraDataSync does not like this and throws the below error. Is there a workaround to this to map any empty resolution fields to Unresolved. Error Inserting/Updating JIRA Issue IKEA-422 in SpiraTeam (Validation Fault: Custom_01=The field Resolution requires a value. ) Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, Prox Error Inserting/Updating JIRA Issue XXX-422 in SpiraTeam (Validation Fault: Custom_01=The field Resolution requires a value. ) Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.SpiraSoapService.ISoapService.Incident_Update(RemoteIncident remoteIncident) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.ProcessJiraIssueAsIncident(Int32 projectId, SoapServiceClient spiraImportExport, JiraIssue jiraIssue, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, String jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings, RemoteDataMapping[] incidentComponentMappings) Thanks, Kevin. Wed, 19 Sep 2018 14:44:08 -04002018-09-19T15:12:46-04:00/Support/Forum/spiratest/issues-questions/1916.aspxmessageId=3406David J (adam.sandman+support@inflectra.com) Hi Kevin, Please send this to our help desk as a ticket. In general these kinds of issues relate to JIRA rejecting the incident because a required field ( Resolution ) is missing Regards Adam Wed, 19 Sep 2018 15:07:06 -04002018-09-19T15:07:06-04:00/Support/Forum/spiratest/issues-questions/1916.aspx#reply3406messageId=3407Kevin Mavely (kevin.mavely@anana.com) Hi Adam, This is a defect that existed in JIRA being synced into SpiraTeam, hence JIRA effectively has not rejected but SpiraTeam did because it is not expecting the resolution field to be empty. Unless that what you meant to say ? Thanks, Kevin. Wed, 19 Sep 2018 15:12:46 -04002018-09-19T15:12:46-04:00/Support/Forum/spiratest/issues-questions/1916.aspx#reply3407