Hello! I integrated Spira with Jira successfully, everything works fine. Jira changes are automatically transferred to Spira but the reverse does not work (new Spira incidents are transferred to Jira, but when i edit one of them, nothing happens in Jira). Heres the situation: Mapping is ok, i dont get any error messages in the logs I wrote Both (without quotes) in Custom 03 field Resetted the synchronization in Spira What did i do wrong? Or if nothing, what are the appropriate steps? Thanks in advance! en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/2860.aspxthreadId=2860Tibor Lábas (Labas.Tibor@szerencsejatek.hu)jira datasyncservice datasync spirateam Hello! I integrated Spira with Jira successfully, everything works fine. Jira changes are automatically transferred to Spira but the reverse does not work (new Spira incidents are transferred to Jira, but when i edit one of them, nothing happens in Jira). Heres the situation: Mapping is ok, i dont get any error messages in the logs I wrote Both (without quotes) in Custom 03 field Resetted the synchronization in Spira What did i do wrong? Or if nothing, what are the appropriate steps? Thanks in advance! Wed, 18 Oct 2023 13:06:22 -04002024-01-02T19:38:04-05:00/Support/Forum/spirateam/issues-questions/2860.aspxmessageId=6210Tasmania DoH (spiraplanadmin@health.tas.gov.au) This is working well for us. Due to quirks in each individual Jira implementation, we found that the Jira user that Spira uses to login to Jira must have administrator permissions for any Jira project we want to update. Thu, 19 Oct 2023 00:46:14 -04002023-10-19T00:46:14-04:00/Support/Forum/spirateam/issues-questions/2860.aspx#reply6210messageId=6211Tibor Lábas (Labas.Tibor@szerencsejatek.hu) Yes, i know that, the user is administrator in Jira. Thu, 19 Oct 2023 06:14:44 -04002023-10-19T06:14:44-04:00/Support/Forum/spirateam/issues-questions/2860.aspx#reply6211messageId=6212David J (adam.sandman+support@inflectra.com) I would recommend submitting a support ticket with the details of any error or warning messages in the Event Log. When running in bidirectional update mode, there may be validation rules from Jira that are preventing the update which would be in the log. Our support team can assist in interpreting them. In general the functionality does work as you are expecting. Fri, 20 Oct 2023 03:30:39 -04002023-10-20T03:30:39-04:00/Support/Forum/spirateam/issues-questions/2860.aspx#reply6212