Inflectra Customer Forums: Sync Jira-Spira: treatment of field Comment (Thread) Hello. I observed that when I add a comment C1 to a bug in Jira, then the comment is replicated into Spira (correct). Then, if I add a new comment C2 in Jira, the sync brings C1 and C2 into Spira. Again, if I add a third comment C3 in Jira, the sync brings C1, C2 and C3 into Spira. At the end in Spira I have 6 comments instead of 3, due to duplicates: C1, C1, C1, C2, C2, C3. Note: I run this test writing one comment each 5 minutes, that is the time interval configured about syncs start. The offset I configured is 2. Im using SpiraTeam 7.2. How can avoit this behaviour? Thanks, Daniele en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/2710.aspxthreadId=2710Daniele Terragni (d.terragni@quence.it)jira data synchronization commentsSync Jira-Spira: treatment of field Comment Hello. I observed that when I add a comment C1 to a bug in Jira, then the comment is replicated into Spira (correct). Then, if I add a new comment C2 in Jira, the sync brings C1 and C2 into Spira. Again, if I add a third comment C3 in Jira, the sync brings C1, C2 and C3 into Spira. At the end in Spira I have 6 comments instead of 3, due to duplicates: C1, C1, C1, C2, C2, C3. Note: I run this test writing one comment each 5 minutes, that is the time interval configured about syncs start. The offset I configured is 2. Im using SpiraTeam 7.2. How can avoit this behaviour? Thanks, Daniele Thu, 10 Nov 2022 08:43:52 -05002022-11-10T15:44:39-05:00/Support/Forum/spirateam/issues-questions/2710.aspxmessageId=5801Daniele Terragni (d.terragni@quence.it) I observed something more: every time I modify a field in Jira, the sync imports the entire list of I observed something more: every time I modify a field in Jira, the sync imports the entire list of existing comments into Spira, so duplicates increase after each update!!! Thu, 10 Nov 2022 09:56:17 -05002022-11-10T09:56:17-05:00/Support/Forum/spirateam/issues-questions/2710.aspx#reply5801messageId=5802Daniele Terragni (d.terragni@quence.it) More: if I add a comment C1 in Jira, the sync brings the comment into Spira Then, if I add a comme More: if I add a comment C1 in Jira, the sync brings the comment into Spira Then, if I add a comment C2 in Spira, the sync doesnt bring C2 it into Jira, instead it brings again C1 into Spira! Thu, 10 Nov 2022 10:27:58 -05002022-11-10T10:27:58-05:00/Support/Forum/spirateam/issues-questions/2710.aspx#reply5802messageId=5804David J (adam.sandman+support@inflectra.com) In the forums we cannot speak to specific cases. In general there is code to prevent duplicate com In the forums we cannot speak to specific cases. In general there is code to prevent duplicate comments occurring, to assist, please log a support ticket with more information. Thu, 10 Nov 2022 12:24:34 -05002022-11-10T12:24:34-05:00/Support/Forum/spirateam/issues-questions/2710.aspx#reply5804messageId=5805Daniele Terragni (d.terragni@quence.it) Opened ticket 87505. BR, Daniele Opened ticket 87505. BR, Daniele Thu, 10 Nov 2022 15:44:39 -05002022-11-10T15:44:39-05:00/Support/Forum/spirateam/issues-questions/2710.aspx#reply5805