Hi All, We are trying to integrate Spira with Jira. Followed the instructions in the SpiraTestPlanTeam External Bug Tracking Integration Guide.pdf. Getting the below 2 errors: 1) General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetPermissions() at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) 2) Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. Please let us know if any resolutions for this. en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/1709.aspxthreadId=1709Deepak Srinivas (deepak.srinivas@igsindia.net)spirateam integration with jira not working spira jira spirateam jira integration data sync Hi All, We are trying to integrate Spira with Jira. Followed the instructions in the SpiraTestPlanTeam External Bug Tracking Integration Guide.pdf. Getting the below 2 errors: 1) General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method) at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetPermissions() at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime) 2) Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send. Please let us know if any resolutions for this. Mon, 10 Jul 2017 08:09:01 -04002017-07-10T17:28:56-04:00/Support/Forum/spirateam/issues-questions/1709.aspxmessageId=3051David J (adam.sandman+support@inflectra.com) Hi Deepak, It sounds like the JIRA URL may be incorrect. What URL are you using to connect to JIRA? Please send a screenshot of your JIRA plugin configuration screen to support@inflectra.com. Regards Adam Mon, 10 Jul 2017 17:03:23 -04002017-07-10T17:03:23-04:00/Support/Forum/spirateam/issues-questions/1709.aspx#reply3051messageId=3052Deepak Srinivas (deepak.srinivas@igsindia.net) Thanks Adam. Thanks Adam. Ive emailed the screenshot of Jira plugin (IP masked). Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2 (We tried direct URL without the rpc/soap extention too, but dint work) Can you please confirm on below points: Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ? Do we need to configure any specific REST API in Jira? If so, can you please list the steps? Mon, 10 Jul 2017 17:28:04 -04002017-07-10T17:28:04-04:00/Support/Forum/spirateam/issues-questions/1709.aspx#reply3052messageId=3053Deepak Srinivas (deepak.srinivas@igsindia.net) Thanks Adam. Thanks Adam. Ive emailed the screenshot of Jira plugin (IP masked). Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2 (We tried direct URL without the rpc/soap extention too, but dint work) Can you please confirm on below points: Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ? Do we need to configure any specific REST API in Jira? If so, can you please list the steps? Mon, 10 Jul 2017 17:28:21 -04002017-07-10T17:28:21-04:00/Support/Forum/spirateam/issues-questions/1709.aspx#reply3053messageId=3054Deepak Srinivas (deepak.srinivas@igsindia.net) Thanks Adam. Thanks Adam. Ive emailed the screenshot of Jira plugin (IP masked). Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2 (We tried direct URL without the rpc/soap extention too, but dint work) Can you please confirm on below points: Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ? Do we need to configure any specific REST API in Jira? If so, can you please list the steps? Mon, 10 Jul 2017 17:28:37 -04002017-07-10T17:28:37-04:00/Support/Forum/spirateam/issues-questions/1709.aspx#reply3054messageId=3055Deepak Srinivas (deepak.srinivas@igsindia.net) Thanks Adam. Thanks Adam. Ive emailed the screenshot of Jira plugin (IP masked). Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2 (We tried direct URL without the rpc/soap extention too, but dint work) Can you please confirm on below points: Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ? Do we need to configure any specific REST API in Jira? If so, can you please list the steps? Mon, 10 Jul 2017 17:28:56 -04002017-07-10T17:28:56-04:00/Support/Forum/spirateam/issues-questions/1709.aspx#reply3055