Hi, We migrated a SpiraTest installation from a server to another by doing a fresh installation and then backing up the database of the old installation and restoring the backup on the new one. The new installation seems to mostly work but if I try to edit a user, I get an error page with text like A system error has occurred... Please click on the My Page link to return to the application . It then instructs to provide the following backtrace when contacting support: Offending URL: __Page Source: System.Data.Entity Message: An error occurred while executing the command definition. See the inner exception for details. Stack trace: at System.Data.EntityClient.EntityCommandDefinition.ExecuteStoreCommands(EntityCommand entityCommand, CommandBehavior behavior) at System.Data.Objects.Internal.ObjectQueryExecutionPlan.Execute[TResultType](ObjectContext context, ObjectParameterCollection parameterValues) at System.Data.Objects.ObjectQuery`1.GetResults(Nullable`1 forMergeOption) at System.Data.Objects.ObjectQuery`1.System.Collections.Generic.IEnumerable.GetEnumerator() at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source) at System.Linq.Queryable.SingleOrDefault[TSource](IQueryable`1 source, Expression`1 predicate) at APPLICATION.Business.VaultManager.User_RetrieveWithTaraVault(Int64 userId) at APPLICATION.Web.Administration.UserDetails.LoadAndBindData_TaraVault(Int64 userId) at APPLICATION.Web.Administration.UserDetails.Page_Load(Object sender, EventArgs e) at APPLICATION.Web.PageLayout.OnLoad(EventArgs e) at APPLICATION.Web.Administration.AdministrationBase.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Any tips on how to resolve this? Or is there some other, preferred mechanism for migrating to a new server? en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/1665.aspxthreadId=1665Joonas Sarajarvi (joonas.sarajarvi@ericsson.com)error Hi, We migrated a SpiraTest installation from a server to another by doing a fresh installation and then backing up the database of the old installation and restoring the backup on the new one. The new installation seems to mostly work but if I try to edit a user, I get an error page with text like A system error has occurred... Please click on the My Page link to return to the application . It then instructs to provide the following backtrace when contacting support: Offending URL: __Page Source: System.Data.Entity Message: An error occurred while executing the command definition. See the inner exception for details. Stack trace: at System.Data.EntityClient.EntityCommandDefinition.ExecuteStoreCommands(EntityCommand entityCommand, CommandBehavior behavior) at System.Data.Objects.Internal.ObjectQueryExecutionPlan.Execute[TResultType](ObjectContext context, ObjectParameterCollection parameterValues) at System.Data.Objects.ObjectQuery`1.GetResults(Nullable`1 forMergeOption) at System.Data.Objects.ObjectQuery`1.System.Collections.Generic.IEnumerable.GetEnumerator() at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source) at System.Linq.Queryable.SingleOrDefault[TSource](IQueryable`1 source, Expression`1 predicate) at APPLICATION.Business.VaultManager.User_RetrieveWithTaraVault(Int64 userId) at APPLICATION.Web.Administration.UserDetails.LoadAndBindData_TaraVault(Int64 userId) at APPLICATION.Web.Administration.UserDetails.Page_Load(Object sender, EventArgs e) at APPLICATION.Web.PageLayout.OnLoad(EventArgs e) at APPLICATION.Web.Administration.AdministrationBase.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Any tips on how to resolve this? Or is there some other, preferred mechanism for migrating to a new server? Thu, 27 Apr 2017 08:57:36 -04002017-05-03T19:47:15-04:00/Support/Forum/spirateam/issues-questions/1665.aspxmessageId=2995Jim R (donotreply5@kronodesk.net) Hi Joonas Please could you log a help desk ticket and include all of the errors being displayed in the Event Log, there is an Inner Exception that contains more information that we will need to assist you. Regards Jim Tue, 02 May 2017 01:29:07 -04002017-05-02T01:29:07-04:00/Support/Forum/spirateam/issues-questions/1665.aspx#reply2995messageId=3001Joonas Sarajarvi (joonas.sarajarvi@ericsson.com) Hi Jim, Thank you, the inner exception actually hinted at database structure being a bit out of sync with expectations of the software. Running the database patch program fixed this issue for us. - Joonas Wed, 03 May 2017 19:47:15 -04002017-05-03T19:47:15-04:00/Support/Forum/spirateam/issues-questions/1665.aspx#reply3001