Inflectra Customer Forums: New incident two emails (Thread) Dear Inflectra Support Team, I have a problem when I create a new incident. When I create an incident it sends me two emails. First is the "New Incident" email, second is about there is a comment for this new inc. I think that the system use the incident description field as a comment, thats why it sends an second email. I work with lot of incidents and I have to save the "New Incident" email so this is a very annoying problem. I can solve the problem if I turn off the email notification about the comments, but when I do this the system do not send me emails about the real comments. The SpiraTeam version: 4.2.0.10 I look forward to your early reply. With best wishes, Kozma Ferenc en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/spirateam/issues-questions/1533.aspxthreadId=1533Kozma Ferenc (Kozma.Ferenc2@posta.hu)email notificationsNew incident two emails Dear Inflectra Support Team, I have a problem when I create a new incident. When I create an incident it sends me two emails. First is the "New Incident" email, second is about there is a comment for this new inc. I think that the system use the incident description field as a comment, thats why it sends an second email. I work with lot of incidents and I have to save the "New Incident" email so this is a very annoying problem. I can solve the problem if I turn off the email notification about the comments, but when I do this the system do not send me emails about the real comments. The SpiraTeam version: 4.2.0.10 I look forward to your early reply. With best wishes, Kozma Ferenc Wed, 07 Sep 2016 12:26:16 -04002016-09-13T14:18:20-04:00/Support/Forum/spirateam/issues-questions/1533.aspxmessageId=2750Jim R (donotreply5@kronodesk.net) Hi Kozma The comments field is actually different to the Description, is the comments box u Hi Kozma The comments field is actually different to the Description, is the comments box underneath the main description field. You might want to try upgrading to v5.0 as we've fixed a lot of the notification quirks in v4.x. Regards Jim Tue, 13 Sep 2016 14:18:20 -04002016-09-13T14:18:20-04:00/Support/Forum/spirateam/issues-questions/1533.aspx#reply2750