Inflectra Customer Forums: Is it possible to change the 'owner' of a ticket? (Thread) Scenario: > Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard. > Person B is taking over the project, but cannot see the ticket created by Person A. Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it? en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/kronodesk/issues-questions/1216.aspxthreadId=1216Carien Knol (cknol@delftdi.com)assignmentsIs it possible to change the 'owner' of a ticket? Scenario: > Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard. > Person B is taking over the project, but cannot see the ticket created by Person A. Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it? Wed, 06 May 2015 13:39:04 -04002015-06-01T18:20:25-04:00/Support/Forum/kronodesk/issues-questions/1216.aspxmessageId=2121David J (adam.sandman+support@inflectra.com) Hi Carien Currently you can cannot reassign a ticket that you opened to someone else. In our Hi Carien Currently you can cannot reassign a ticket that you opened to someone else. In our next version we're adding customer 'accounts' that can have multiple users and reassign tickets. Regards Adam Thu, 07 May 2015 16:04:43 -04002015-05-07T16:04:43-04:00/Support/Forum/kronodesk/issues-questions/1216.aspx#reply2121messageId=2122Carien Knol (cknol@delftdi.com) Hello Adam, Sounds good. We'll wait a couple of week then. T hank you for your quick respon Hello Adam, Sounds good. We'll wait a couple of week then. T hank you for your quick response. Carien Fri, 08 May 2015 09:25:16 -04002015-05-08T09:25:16-04:00/Support/Forum/kronodesk/issues-questions/1216.aspx#reply2122messageId=2133Carien Knol (cknol@delftdi.com) Hi Adam, I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the Hi Adam, I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the schedule date (based on the 17/03/2015 Development Roadmap) of 28 May has come and gone. Has it, and, if so, what is the new schedule date? Kind regards, Carien Mon, 01 Jun 2015 18:20:25 -04002015-06-01T18:20:25-04:00/Support/Forum/kronodesk/issues-questions/1216.aspx#reply2133