Dear all, Could someone please have a look on my trouble and please have some advice? I am facing following issues: 1. I cannot get status ID of statuses on JIRA (I can get the others via their JIRA's URL) 2. On my JiraDataSync Project Data Mapping screen, I can not see any Custom Properties link to config for section 2.2.5. Configuring the Custom Property Mapping on the guide line (PSB for the guide I'm using) 3. I dont know how to start the SpiraTeam Data Sync Service because I have no idea on Spira Team server. The Spira Team was installed by someone from my customer side and my customer advised that it is hosted on cloud. Do you have any idea to advise on this? I am using JIRA 6.5 and Spira Team: 4.2 Im basing on this guide for the configuration: https://www.inflectra.com/Documents/SpiraTestPlanTeam%20External%20Bug%20Tracking%20Integration%20Guide.pdf Thanks a lot, Phuong en-US(C) Copyright 2006-2026 Inflectra Corporation.support@inflectra.com/Computers/Software/Project_Management//Computers/Software/Quality_Assurance/KronoDesksupport@inflectra.comhttp://www.inflectra.com/kronodesk/forums/threads120/Support/Forum/integrations/bug-trackers/1267.aspxthreadId=1267Phuong Hua (htkphuong@tma.com.vn)jira synchronization Dear all, Could someone please have a look on my trouble and please have some advice? I am facing following issues: 1. I cannot get status ID of statuses on JIRA (I can get the others via their JIRA's URL) 2. On my JiraDataSync Project Data Mapping screen, I can not see any Custom Properties link to config for section 2.2.5. Configuring the Custom Property Mapping on the guide line (PSB for the guide I'm using) 3. I dont know how to start the SpiraTeam Data Sync Service because I have no idea on Spira Team server. The Spira Team was installed by someone from my customer side and my customer advised that it is hosted on cloud. Do you have any idea to advise on this? I am using JIRA 6.5 and Spira Team: 4.2 Im basing on this guide for the configuration: https://www.inflectra.com/Documents/SpiraTestPlanTeam%20External%20Bug%20Tracking%20Integration%20Guide.pdf Thanks a lot, Phuong Tue, 28 Jul 2015 04:17:12 -04002015-08-04T03:03:28-04:00/Support/Forum/integrations/bug-trackers/1267.aspxmessageId=2260Kat A (elise.brooks@inflectra.com) Hi Phuong, It sounds like the first thing you need to do is install the "Desktop DataSync application". From section 2.1.1 of the External Bug Tracking Integration guide: If you do not have an on-premise installation of SpiraTeam, but instead are using a hosted subscription provided by Inflectra (or a third party company), you will not have access to the DataSyncService background service. In such situations, you should use the Desktop DataSync application instead. This application is described in Appendix 1 and can be used instead of the server-based DataSyncService. If you still have questions after you install the Desktop DataSync and set it up according to the instructions in Appendix 1, then let us know. Regards, Elise Tue, 28 Jul 2015 16:54:23 -04002015-07-28T16:54:23-04:00/Support/Forum/integrations/bug-trackers/1267.aspx#reply2260messageId=2261Phuong Hua (htkphuong@tma.com.vn) Dear Elise, Thanks for your advice. After started Desktop DataSync application, I got following error messages: - "Could not load file or assembly 'BugzillaDataSync' or one of its dependencies. The system cannot find the file specified." - "Could not load file or assembly 'FogBugzDataSync' or one of its dependencies. The system cannot find the file specified. " - "Web Exception Error calling JIRA REST API: 'The remote server returned an error: (401) Unauthorized.' " - "Could not load file or assembly 'MsTfsDataSync' or one of its dependencies. The system cannot find the file specified." I am using: - DesktopDataSync 32Bit - For JiraDataSync configuration on Spira, I populated: + Connection infor : https://abc.atlassian.net + JIRA account: is not system administrator account, it is a project admin account with permission to create issues/ releases Could you please help to give more advice on this? Best Regards, Phuong Thu, 30 Jul 2015 07:49:47 -04002015-07-30T07:49:47-04:00/Support/Forum/integrations/bug-trackers/1267.aspx#reply2261messageId=2271Kat A (elise.brooks@inflectra.com) Hi Phuong, First double-check that the Jira URL https://abc.atlassian.net is correct. If you paste it in a browser, does it bring up the JIRA login page? If you are still having trouble, could you please create a Help Desk ticket ? Thanks, Elise Fri, 31 Jul 2015 15:37:14 -04002015-07-31T15:37:14-04:00/Support/Forum/integrations/bug-trackers/1267.aspx#reply2271messageId=2274Phuong Hua (htkphuong@tma.com.vn) Thanks Elise, I opened a ticket for this. :) Regards, Phuong Tue, 04 Aug 2015 03:03:28 -04002015-08-04T03:03:28-04:00/Support/Forum/integrations/bug-trackers/1267.aspx#reply2274