September 11th, 2018 by inflectra
During his work assisting our clients with their agile transformations, Dr. Sriram Rajagopalan has found a best practice to be the use of a "Traffic Cop" pseudo user to better manage the flow of work items in a project and/or sprint.
Frequently, organizations use a Test Lead or a QA manager who manages the workload among the various testers. This practice is also seen in an intermediate person assigning tasks to various members. Assigning a test directly a test set or test run or a task directly to a named individual loses this visibility and creates resource imbalance.
One approach I have found effective is to use an intermediate traffic cop approach using the concept of a "pseudouser". Tests or tasks can then be assigned to the pseudouser. The person taking the role of the pseudouser can then access Spira and manage the work queue accordingly. The pseudouser is a role taken on by the person(s) managing the work queue for tasks, test case, or test set. This can also be extended to requirement and incident management.
The Steps to implement the Psuedouser are:
NOTE: LDAP integration may not be possible as the is a non-living entity and is a role assumed by one or more people in the organization. So, has to be provided manually.
Some ideas to think through here are the following:
The blog is written by Inflectra's agile transformation partner Dr. Sriram Rajagopalan.